Understanding Osprey SimTek’s Fence Warranty and What It Covers

Osprey SimTek fencing is known for its robust warranty coverage, reflecting the manufacturer’s confidence in the product’s durability and performance. Here’s what you need to know about SimTek’s fence warranty and what it covers:

Warranty Length and Types

• Standard Warranty:
  Most SimTek fences-including the popular EcoStone and Ashland lines-come with a 25-year limited warranty for residential use.
• Lifetime Warranty:
  The EcoStone Plus (commercial-grade) system and some retail offerings may include a lifetime warranty.
• Registration Requirement:
  You must register your SimTek fence within 90 days of installation to activate the warranty.

What the Warranty Covers

SimTek’s warranty is among the strongest in the industry and typically covers:

• Manufacturing Defects:
  Protection against defects in materials and workmanship for the duration of the warranty.
• Color and Fade Resistance:
  SimTek panels are engineered with UV-12 inhibitors for long-lasting, vibrant colors and are covered against excessive fading, yellowing, or discoloration under normal conditions.
• Structural Integrity:
  The warranty covers cracking, warping, rotting, and splitting due to manufacturing defects or normal weather exposure.
• Impact and Wind Resistance:
  SimTek fences are designed to withstand hurricane-force winds (up to 110–115 mph sustained, 130 mph gusts) and significant impacts; failures under normal use are covered.
• Graffiti Resistance:
  Panels are resistant to graffiti, and the warranty supports their ability to be cleaned without permanent staining.

What the Warranty Does NOT Cover

• Improper Installation:
  Damage resulting from incorrect installation or failure to follow manufacturer instructions is not covered.
• Unauthorized Modifications:
  Altering the panels (such as cutting for height) or using non-approved hardware may void the warranty.
• Acts of God:
  Extreme, unforeseen natural disasters beyond the product’s rated limits (e.g., tornadoes, earthquakes) may not be covered.
• Neglect or Abuse:
  Damage from misuse, neglect, or intentional acts is excluded.

How to Make a Warranty Claim

1. Register Your Fence:
   Complete the warranty registration online within 90 days of installation.
2. Keep Documentation:
   Save your proof of purchase and installation details.
3. Contact Manufacturer:
   If an issue arises, contact SimTek (CertainTeed) or your dealer with documentation and photos of the problem.
4. Resolution:
   The manufacturer may offer repair, replacement, or refund for covered defects, at their discretion.

Summary Table: SimTek Fence Warranty Coverage

In summary:
SimTek fences in Osprey are backed by a 25-year (or lifetime, for some products) limited warranty covering manufacturing defects, structural integrity, color fading, and impact resistance. Register your fence promptly and follow installation guidelines to ensure full coverage. The warranty does not cover improper installation, unauthorized modifications, or neglect. For specific terms, always consult the official SimTek (CertainTeed) warranty documentation.